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Data Protection Act
Please take a few minutes to read this document
carefully as it contains important information relating to
the details you have given us. You should also show this document
to anyone else who is covered under your policy. Your information
will be held by Manor Insurance Services Ltd.
Managing your information
Your privacy is important to us, and we
will respect your personal information.
We will use the information that you have
given us to manage your insurance policy, including underwriting
and claims handling. This may include disclosing it to insurers,
service providers, regulatory authorities or to our agents
who provide services on our behalf.
Information is collected lawfully and in
accordance with the Data Protection Act 1998, which applies
to identifiable living individuals, and we will do our best
to ensure that your details are accurate and kept up to date.
If you become aware of any inaccuracies please ask for these
to be corrected. We will continue to hold information about
you after your relationship with us has ended, but we will
only hold it for as long as required.
Information provided may be stored on computer
records and/or in paper files to assist us in completing transactions
on your behalf, and may be used for marketing and statistical
purposes. This information may be disclosed to third parties
in the course of providing analysis, marketing and servicing
of our relationship with you. Details may be passed to our
regulatory authorities and auditors for the purpose of compliance.
However, strict confidentiality will be maintained at all
times.
Sensitive Personal Data
In order to provide insurance we need to
process sensitive personal data, as defined in the Data Protection
Act 1998 (e.g. health, convictions), about you and others
named on the policy. Before sharing any information about
another person you should obtain their consent. We will only
use this data for the specific purpose for which you provided
it and the services described in your policy documents.
Dealing with other people
At the request of many of our customers
and to make managing your insurance more convenient it is
our policy to deal with your spouse or partner who calls on
your behalf provided they are named on the policy and in some
exceptional circumstances we will deal with others who call
on your behalf. If at any time you prefer us to deal with
you only or you would like someone else to be able to deal
with your policy on a regular basis, please call us to let
us know.
Fraud Prevention and detection
In order to prevent and detect fraud we
may at any time share information about you with insurers.
Motor Insurance Database
Your policy details will be held on the
Motor Insurance Database (MID), run by the Motor Insurance
Information Centre (MIIC). This may be consulted by the police
to establish who is insured to drive the vehicle. If you are
involved in an accident (in the UK or abroad), other UK insurers,
The Motor Insurers' Bureau and MIIC may search the MIID
to ascertain policy information.
Persons with a valid claim in respect of
a road traffic accident (including citizens of other countries)
may also obtain relevant information which is held on the
MID. You can find out more about this from your insurer or
at www.miic.org.uk.
Call monitoring
We may monitor or record telephone calls
in order to improve our service and to prevent and detect
fraud.
Keeping you informed
We value your opinions at all times and
want to keep you informed about products and services and
to do this you may be contacted from time to time. We appreciate
that not everyone wants to receive this information. If you
decide now or at any time that you do not want to receive
marketing information please
or write to the following address:-
Data Protection Co-ordinator
Manor Insurance Services Ltd
123/124 Queens Road
Hastings
TN34 1RP
We may pass on your details to companies
outside our Group for their marketing purposes. If you are
receiving any unsolicited marketing approaches from companies
you don't normally deal with, you can prevent this by registering
with the Mailing, Telephone or Fax Preference services. For
more details about all the Preference Services, please see
the Direct Marketing Association website: www.dma.org.uk
Further Information
You are entitled, on payment of a small
fee, to receive copies of all information we hold about you.
This will be information that you have given us in connection
with your policy. We do not hold any information relating
to your credit status. If you would like a copy of your information
please contact the Data Protection Co-ordinator at 123/124
Queens Road, Hastings, TN34 1RP or complete and return our
Request for Information
Form. (You will require Adobe
Acrobat Reader to view this form.)
If you have any questions regarding this
policy or any of the content of this website please email
data@manorinsurance.co.uk
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