Fair Processing Notice – how we use personal information
Your privacy is important to Manor Insurance Services and we are committed to respect and protect your privacy and your personal information.
The following describes our policies for collecting, protecting, and disclosing your personal information.
Protecting customer information
Manor Insurance Services has always made it a priority to protect your personal and privileged information. We do not sell or trade your information or your personal data to other companies.
We are committed to protecting the online privacy of visitors to our website. We have implemented security policies, rules and technical measures to protect your personal data from unauthorised access; improper use or disclosure; unauthorised modification; and unlawful destruction or accidental loss.
All employees and data processors who have access to the data will respect the confidentiality of that data.
If you contact us by email you should be aware that such emails are not secure unless they have been encrypted. We cannot accept any responsibility for the unauthorised access to your data that is beyond our control.
Linked websites and information security
Information we collect
We collect information in the following ways:
Active collection: information you provide to us. We collect and use your personal information to provide a quotation and arrange and administer your insurance product. For example, your name, age, employment, marital status etc. This information may also include sensitive data such as your medical history and details of any previous convictions. We will only use this information to provide you with the service that you have requested.
Passive collection: information which is automatically collected whilst navigating through and interacting with the content on our site as well as information on your device or computer (such as cookies).
The sole purpose of passively collecting your information is to improve your experience when using our websites and services.
Public data: we may review data available in the public domain. If this data contradicts information you provide to us we will ask you to clarify so that we can be sure to be using the correct information.
Information we share
Your information will be shared with the insurers, underwriters and other companies for the purpose of arranging and administering your insurance including claims handling and instalment payments. Your information may be disclosed to regulatory bodies for monitoring or enforcing insurance rules and regulations. When your insurance is due to expire we will contact you by telephone, letter and/or email to remind you to renew the policy.
We never sell your information and do not share it with other companies except as required to arrange and administer your insurance..
You have the right to receive a readable copy of the personal data which we keep about you. You may challenge the data that we hold and where appropriate request to have the data amended, updated or removed. We will take reasonable steps to verify your identification before providing any personal information to you.