Freephone: 0800 092 4383
Local: 01424 718790

Fair Processing Notice – how we use personal information

Your privacy is important to Manor Insurance Services and we are committed to respect and protect your privacy and your personal information.

The following describes our policies for collecting, protecting, and disclosing your personal information.

Our Privacy Policy explains the details of how Manor Insurance Services collects information from your browser and device when you access website pages. We also explain the choices we offer, making sure you are in control of your personal information at all times.

Protecting customer information

Manor Insurance Services has always made it a priority to protect your personal and privileged information. We do not sell or trade your information or your personal data to other companies.

We are committed to protecting the online privacy of visitors to our website. We have implemented security policies, rules and technical measures to protect your personal data from unauthorised access; improper use or disclosure; unauthorised modification; and unlawful destruction or accidental loss.

All employees and data processors who have access to the data will respect the confidentiality of that data.

If you contact us by email you should be aware that such emails are not secure unless they have been encrypted. We cannot accept any responsibility for the unauthorised access to your data that is beyond our control.

Linked websites and information security

This Privacy Policy only applies to this specific website.

Our web site may contain links to other websites. We have no control over the privacy practices or the content of any of our business partners, advertisers, sponsors, or other websites we provide links to from our website. Linked websites are subject to their own policies. You should read any linked website Privacy Policy before submitting any personal information to them.

Social Media Widgets: Our site includes social media features. These features may collect your IP address and which page you are visiting on our site and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the Privacy Policy of the organization providing it.

Information we collect

We collect information in the following ways:

Active collection: information you provide to us. We collect and use your personal information to provide a quotation and arrange and administer your insurance product. For example, your name, age, employment, marital status etc. This information may also include sensitive data such as your medical history and details of any previous convictions. We will only use this information to provide you with the service that you have requested.

Passive collection: information which is automatically collected whilst navigating through and interacting with the content on our site as well as information on your device or computer (such as cookies).

The sole purpose of passively collecting your information is to improve your experience when using our websites and services.

Public data: we may review data available in the public domain. If this data contradicts information you provide to us we will ask you to clarify so that we can be sure to be using the correct information.

Information we share

Your information will be shared with the insurers, underwriters and other companies for the purpose of arranging and administering your insurance including claims handling and instalment payments. Your information may be disclosed to regulatory bodies for monitoring or enforcing insurance rules and regulations. When your insurance is due to expire we will contact you by telephone, letter and/or email to remind you to renew the policy.

It may be necessary for data to be accessed from outside the EEA, for instance if you have a travel insurance policy and you require claims assistance from overseas. In these circumstances the access request will be made directly to the insurer involved and will be managed by them in line with their privacy policy.

We never sell your information and do not share it with other companies except as required to arrange and administer your insurance..

Your rights

You have the right to receive a readable copy of the personal data which we keep about you. You may challenge the data that we hold and where appropriate request to have the data amended, updated or removed. We will take reasonable steps to verify your identification before providing any personal information to you.

Changes to this privacy policy

The contents of this Internet Privacy policy are subject to change or updating by Manor Insurance Services at any time without prior notice. The changes may include superseding statements or notices. You should review this policy from time to time to be aware of any changes that are made. Your continuing use of this web site constitutes your acceptance of any changes or updates to the Privacy Policy, all of which shall become controlling when posted.